Privacy Policy

Last updated: November 24, 2025

1. Introduction

UserLoom ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

Name, email address, phone number
Account credentials (passwords are hashed)
Payment information (processed by third parties)
Profile information you provide

Usage Data

IP address, browser type, operating system
Pages visited, time spent on pages
Study participation data and feedback
Device information

3. How We Use Your Information

To provide and maintain the Service
To process payments and manage accounts
To communicate with you about studies and updates
To improve our platform and develop new features
To comply with legal obligations
To detect and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With researchers for study purposes (anonymized where possible)
With service providers who assist our operations
When required by law or to protect rights
In connection with a business transfer

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

1. Introduction

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at support@userloom.one.